Privacy Policy

At Taps View Resort, we are committed to honoring the trust you place in us when planning your stay in Maribojoc, Bohol. This Privacy Policy details how we collect, handle, and protect your personal information in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012 of the Philippines).

1. Information We Collect

When interacting with our website or making inquiries, we may collect the following personal details:

  • Guest Identification & Contact Details: Full name, email address, mobile phone number, nationality, and home address.
  • Booking Preferences: Selected accommodation (Maribojoc Suite, Kamalig bamboo huts, or Haruhay glamping tents), check-in/check-out dates, number of guests, airport/port transfer requests, and dietary notes.
  • Communication Records: Direct messages, WhatsApp chats, email inquiries, and tour inquiries (such as Mangrove Firefly or vehicle rentals).
  • Technical Browsing Data: Anonymized analytical data, including browser type, device information, and pages visited, collected through standard cookies to optimize website performance.

2. Online Bookings & Payment Processing (Cloudbeds)

To provide bank-grade security and live room availability, all direct accommodation bookings are processed through our certified reservation partner, Cloudbeds (us2.cloudbeds.com).

  • When you click Check Availability or Book Now, your reservation details and payment credentials (credit cards, debit cards) are transmitted via encrypted SSL protocols directly to Cloudbeds’ secure servers.
  • Taps View Resort does not store your full credit card numbers or CVV codes on our WordPress web server. Cloudbeds processes and holds payment data in compliance with international PCI-DSS security standards.

3. How We Use Your Information

Your personal data is collected and processed solely for lawful hospitality operations, specifically:

  • Fulfilling and confirming your room, glamping, or day-tour reservations.
  • Arranging scheduled guest privileges, including complimentary airport/seaport transfers and morning wellness activities.
  • Responding promptly to customer service requests submitted via email or WhatsApp.
  • Complying with Philippine Department of Tourism (DOT) and local government unit (LGU) guest registry requirements upon check-in.

4. Data Sharing & Non-Disclosure

We do not sell, rent, or trade your personal information to third-party marketers. Your details are shared only under the following limited circumstances:

  • Authorized Service Providers: Trusted third-party systems directly tied to operations (such as Cloudbeds for reservations or registered local drivers for airport transfers).
  • Legal Compliance: When required by lawful government orders, national security regulations, or law enforcement authorities under Philippine law.

5. Data Retention & Security

We implement administrative, technical, and physical security measures to safeguard your information against unauthorized access, loss, or alteration. Guest registration records are retained only for the period necessary to fulfill accounting, tax, and local regulatory requirements before being securely deleted.

6. Your Rights Under the Data Privacy Act

As a data subject, you hold specific rights under the Philippine Data Privacy Act of 2012, which include:

  • The right to be informed about how your data is collected and processed.
  • The right to access and request a copy of the personal information we hold about you.
  • The right to rectify any inaccuracies or update outdated personal details.
  • The right to object to or request the removal/erasure of your personal data, subject to applicable statutory record-keeping obligations.

7. Embedded Content & External Links

Our website may feature embedded elements (such as Spotify podcast episodes, Google Maps directions, or social media links). Interacting with embedded third-party content is governed by the respective privacy policies of those independent external platforms.

8. Contact Our Data Protection Team

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us directly:

Preview